Request an Explanation of the Procurement Documents
If the procurement documentation is not understandable to you, or you are missing any information, send a request for an "Explanation of the procurement documents" to the contracting authority (see Section 98 (3),(4) of the ZZVZ).
On the procurement procedure detail, under the option "Economic operator’s actions", click on the "Request an explanation of the procurement documents" button.
You can also request an explanation of the procurement documents through the "Request an Explanation of the PD" tile. Subsequently, the NEN system will provide you with a list of procurement procedures, where you can search for a specific procurement procedure using filters. You will also find the "Overview of requests" on this form. This form is solely for reviewing and checking your submitted requests for an explanation of the procurement documents, it is not possible to create or submit new requests from it.
The "Request an explanation of the procurement documents" form will be displayed. In this form, you will find pre-filled sections for the "Message header" and "Message text" (you can change the texts).
In the "Attachments" section, you can upload documents with the query.
You can submit the request for an explanation of the procurement documents through the "Send" or "Sign and send" button. With the latter option, the NEN system will prompt you to insert the signature certificate. In this case, it is necessary to have the signature add-ons (for download here).
After sending the request of an explanation of the procurement documents, the send date will be recorded on the form, the notification "The message has been successfully delivered" will appear, and the "Withdraw the request" button will be displayed.
A notification confirming successful submission will be subsequently delivered to your internal mailbox.
Other information
Publication/ sending of the explanation of the procurement documents by the contracting authority
In case the contracting authority publishes the explanation of the procurement documents, you will receive an internal notification about the publication (only if you have added the procurement procedure to your procedures).
The contracting authority may also send you the explanation of the procurement documents directly.
After clicking on the procurement procedure detail in the notification, the NEN system will redirect you to the specific procurement procedure in both cases, where the "Explanation of the Procurement Documents" folder will appear.
