Communication within the NEN System
Every economic operator registered in the NEN system has access to an internal mailbox which is used for communication with a contracting authority within the NEN system. The NEN system distinguishes between internal and external communication.
Do not submit tenders or requests for an explanation of the procurement documents through the internal mailbox. Features for such communication can be found under "Economic operator's actions".
Detailed settings for internal notifications determine in which folder received notifications will be placed. If you modify any of the offered checkboxes, the NEN system will display notifications (meeting the selected criteria) in the "Inbox" folder. Other notifications will be categorized in the "Unclassified" folder.
Detailed settings for external notifications determine which notifications the NEN system will forward to your email address. If you configure external notifications to correspond to the internal notification settings, the NEN system will only forward procedures that meet your selected criteria to your email address.
If internal notifications are not configured but you change any of the offered checkboxes in the external notifications settings, the NEN system will send procedures that meet your selected criteria in external notifications to your email address. Other notifications will be categorized in the "Inbox" folder.
If the settings for internal and external notifications differ, the NEN system will send notifications to the internal mailbox according to the internal notifications settings and to your email address according to the external notification settings. Therefore, there may be a situation where you have a notification in the internal mailbox in the "Unclassified" folder, but it is still sent to your email address.
